No Risk Returns
Doesn't fit? Color clash? Just not quite what you thought it would be? Not a problem!
At Fausto's Food Palace, we want you to be happy with your purchases. Returns and exchanges are accepted on items that HAVE NOT BEEN OPEN, WORN, ALTERED OR WASHED, and with ALL tags attached. Exchanges and returns are accepted by mail within 30 business days of receipt of purchase. Merchandise returned after 30 business days will be refunded in the form of an online credit for your future purchases.
Items designated as ON SALE are not returnable. Return policy described here only applies to online purchases.
PLEASE NOTE: We do not refund shipping and handling charges. Please contact us if you have any questions. Fausto's offers a simple way to return and exchange merchandise:
Return By Mail
Only items purchased from our online store may be returned by mail. Just enclose the merchandise with your original receipt and send it to the address below. All returns and exchanges should be shipped to:
Fausto's Food Palace
Att: Return & Exchange
522 Fleming Street
Key West, Florida 33040
Things to Keep in Mind…
For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase.
Please allow seven days from the day you return your package for your account to be credited.
Allow 1-2 billing cycles for the credit to appear on your Statement.
If the original payment was a check, money order, merchandise certificate or gift certificate, you will receive a refund check in the mail.